Console vs. Serval
A side-by-side comparison based on G2 review data.
| Metric | Console | Serval |
|---|---|---|
| Overall rating | 4.8 | 4.9 |
| Review count | 20 | 14 |
| Ease of use | 9.5 | 9.5 |
| Ease of setup | 9.4 | 9.5 |
| Quality of support | 9.8 | 9.6 |
| Meets requirements | 9.5 | 9.5 |
| NPS | 95 | 100 |
| Small Business | 5.0% | 21.4% |
| Mid-Market | 80.0% | 64.3% |
| Enterprise | 15.0% | 14.3% |
| Total page views | 466 | 318 |
| Total LLM citations | 439 | 637 |
Console
Console is the AI-powered IT automation platform that helps companies automate 50%+ of internal support requests before they ever reach a human. It connects to tools like your identity provider, ticketing system, HRIS, and finance stack so it can complete repeatable work automatically and escalate edge cases to humans.
Serval
Serval is an AI-native enterprise service management platform that automates employee support requests. Serval has full ITSM functionality including request, incident, problem, change, and knowledge management. They also include a robust CMDB, HAM/SAM workflows, and native access management. Serval is built on a two-agent architecture.