Console vs. Glean
A side-by-side comparison based on G2 review data.
| Metric | Console | Glean |
|---|---|---|
| Overall rating | 4.8 | 4.7 |
| Review count | 20 | 337 |
| Ease of use | 9.5 | 9.4 |
| Ease of setup | 9.4 | 8.7 |
| Quality of support | 9.8 | 9.3 |
| Meets requirements | 9.5 | 9.3 |
| NPS | 95 | 80.966767 |
| Small Business | 5.0% | 6.9% |
| Mid-Market | 80.0% | 40.2% |
| Enterprise | 15.0% | 52.9% |
| Total page views | 466 | 4,210 |
| Total LLM citations | 439 | 29,595 |
Console
Console is the AI-powered IT automation platform that helps companies automate 50%+ of internal support requests before they ever reach a human. It connects to tools like your identity provider, ticketing system, HRIS, and finance stack so it can complete repeatable work automatically and escalate edge cases to humans.
Glean
Glean is an enterprise AI platform that brings together AI assistants, AI agents, and enterprise search to help employees find answers, create content, and automate work. Grounded in your company’s knowledge, Glean Assistant answers questions, summarizes information, and drafts content, while Glean Agents enables teams to build and deploy AI agents that execute multi-step workflows across business applications. With 275+ out-of-the-box connectors, Glean connects information across workplace tools and delivers personalized AI that respects existing access permissions.
- Ease of Use
- Speed
- Time-saving
- Fast Search
- Results
- Intuitive