ConnectWise PSA vs. Upland PSA
A side-by-side comparison based on G2 review data.
| Metric | ConnectWise PSA | Upland PSA |
|---|---|---|
| Overall rating | 4.0 | 4.0 |
| Review count | 582 | 121 |
| Ease of use | 7.8 | 7.6 |
| Ease of setup | 7.1 | 7.5 |
| Quality of support | 7.8 | 9.0 |
| Meets requirements | 8.6 | 8.4 |
| NPS | 30.630631 | 29.357798 |
| Small Business | 66.1% | 15.7% |
| Mid-Market | 28.0% | 68.6% |
| Enterprise | 5.9% | 15.7% |
| Total page views | 921 | 154 |
| Total LLM citations | 8,599 | 342 |
ConnectWise PSA
ConnectWise PSA is the most complete business management platform built specifically for companies that sell, service, and support technology. Designed for Managed Service Providers (MSPs) and IT service organizations, it centralizes operations, strengthens accountability, and improves service delivery by bringing every core workflow into one modern platform. ConnectWise PSA helps MSPs reduce manual effort and streamline operations through adaptive workflows, automated billing, and structured service processes.
- Ease of Use
- Integration
- Integrations
- Feature Richness
- Customer Support
- Customizability
Upland PSA
Upland PSA is a professional services automation software designed to help organizations manage and optimize their service delivery operations. The software provides capabilities for resource management, project planning, time and expense tracking, and financial management. It supports forecasting and analytics to assist in project execution and performance measurement. Upland PSA integrates with other business systems to streamline workflows and facilitate data sharing across departments.