ConnectWise PSA vs. Total Synergy
A side-by-side comparison based on G2 review data.
| Metric | ConnectWise PSA | Total Synergy |
|---|---|---|
| Overall rating | 4.0 | 4.3 |
| Review count | 582 | 38 |
| Ease of use | 7.8 | 8.3 |
| Ease of setup | 7.1 | 7.6 |
| Quality of support | 7.8 | 9.2 |
| Meets requirements | 8.6 | 8.8 |
| NPS | 30.630631 | 38.888889 |
| Small Business | 66.1% | 67.6% |
| Mid-Market | 28.0% | 27.0% |
| Enterprise | 5.9% | 5.4% |
| Total page views | 921 | 321 |
| Total LLM citations | 8,599 | 1,887 |
ConnectWise PSA
ConnectWise PSA is the most complete business management platform built specifically for companies that sell, service, and support technology. Designed for Managed Service Providers (MSPs) and IT service organizations, it centralizes operations, strengthens accountability, and improves service delivery by bringing every core workflow into one modern platform. ConnectWise PSA helps MSPs reduce manual effort and streamline operations through adaptive workflows, automated billing, and structured service processes.
- Ease of Use
- Integration
- Integrations
- Feature Richness
- Customer Support
- Customizability
Total Synergy
Founded in Australia in 1999, Total Synergy is an Australian-built project management platform created specifically for architecture and engineering (A&E) firms. What began as a simple idea to simplify project management for A&E firms, has grown into a globally trusted platform supporting A&E businesses across Australia, New Zealand, the UK and beyond. Total Synergy brings project delivery and business management into one connected system.
- Ease of Use
- Tracking
- Time Tracking
- Time-saving
- Project Management
- Task Tracking