G2 Vendor Directory

ConnectWise PSA vs. Synergist

A side-by-side comparison based on G2 review data.

MetricConnectWise PSA

by ConnectWise

Synergist

by Synergist

Overall rating4.04.6
Review count58233
Ease of use7.88.1
Ease of setup7.17.9
Quality of support7.89.4
Meets requirements8.68.7
NPS30.63063178.125
Small Business66.1%63.6%
Mid-Market28.0%33.3%
Enterprise5.9%3.0%
Total page views921111
Total LLM citations8,599332

ConnectWise PSA

ConnectWise PSA is the most complete business management platform built specifically for companies that sell, service, and support technology. Designed for Managed Service Providers (MSPs) and IT service organizations, it centralizes operations, strengthens accountability, and improves service delivery by bringing every core workflow into one modern platform. ConnectWise PSA helps MSPs reduce manual effort and streamline operations through adaptive workflows, automated billing, and structured service processes.

Pros

  • Ease of Use
  • Integration
  • Integrations
  • Feature Richness
  • Customer Support
  • Customizability

Synergist

Synergist is an all-in-one agency and project management software, designed for agencies that want to improve performance and profitability. From CRM, job costing, project management, resource scheduling and capacity planning to timesheets, expenses, billing and reporting, Synergist gives you everything you need to manage your agency’s projects, people, clients, and financials. Synergist comes with hundreds of features and gives you more advanced functionality as you grow. But we get that every agency is unique, so your system setup should be too.

Pros

  • Ease of Use
  • Features
  • Project Management
  • Project Tracking
  • Ease of Learning
  • Customer Support