ConnectWise PSA vs. Productive
A side-by-side comparison based on G2 review data.
| Metric | ConnectWise PSA | Productive |
|---|---|---|
| Overall rating | 4.0 | 4.6 |
| Review count | 582 | 90 |
| Ease of use | 7.8 | 9.0 |
| Ease of setup | 7.1 | 8.8 |
| Quality of support | 7.8 | 9.5 |
| Meets requirements | 8.6 | 9.0 |
| NPS | 30.630631 | 80.952381 |
| Small Business | 66.1% | 75.3% |
| Mid-Market | 28.0% | 20.2% |
| Enterprise | 5.9% | 4.5% |
| Total page views | 921 | 1,067 |
| Total LLM citations | 8,599 | 7,171 |
ConnectWise PSA
ConnectWise PSA is the most complete business management platform built specifically for companies that sell, service, and support technology. Designed for Managed Service Providers (MSPs) and IT service organizations, it centralizes operations, strengthens accountability, and improves service delivery by bringing every core workflow into one modern platform. ConnectWise PSA helps MSPs reduce manual effort and streamline operations through adaptive workflows, automated billing, and structured service processes.
- Ease of Use
- Integration
- Integrations
- Feature Richness
- Customer Support
- Customizability
Productive
Productive is the all-in-one professional services automation platform built for agencies, consultancies, and service businesses. Manage projects, resources, and finances in one place — with real-time visibility and advanced AI and agentic features. AI Experience a modern way of working with Productive’s AI features: an integrated AI Assistant that you can ask anything, Skills that make your processes shareable and standardize AI output, and fully autonomous, custom Agents that run work for you.
- Ease of Use
- Team Collaboration
- Customizability
- User Interface
- Project Tracking
- Features