ConnectWise PSA vs. Operating
A side-by-side comparison based on G2 review data.
| Metric | ConnectWise PSA | Operating |
|---|---|---|
| Overall rating | 4.0 | 4.7 |
| Review count | 582 | 20 |
| Ease of use | 7.8 | 9.4 |
| Ease of setup | 7.1 | 9.1 |
| Quality of support | 7.8 | 9.8 |
| Meets requirements | 8.6 | 9.0 |
| NPS | 30.630631 | 95 |
| Small Business | 66.1% | 35.0% |
| Mid-Market | 28.0% | 65.0% |
| Enterprise | 5.9% | 0.0% |
| Total page views | 921 | 89 |
| Total LLM citations | 8,599 | 147 |
ConnectWise PSA
ConnectWise PSA is the most complete business management platform built specifically for companies that sell, service, and support technology. Designed for Managed Service Providers (MSPs) and IT service organizations, it centralizes operations, strengthens accountability, and improves service delivery by bringing every core workflow into one modern platform. ConnectWise PSA helps MSPs reduce manual effort and streamline operations through adaptive workflows, automated billing, and structured service processes.
- Ease of Use
- Integration
- Integrations
- Feature Richness
- Customer Support
- Customizability
Operating
Operating is an AI-enabled professional services automation (PSA) platform for running the business behind complex consulting work. It puts time, people, projects, and money in one place and sits in between the CRM and accounting platform. It's the one hub for running the professional services delivery. Operating is built by former IT services professionals.
- Customer Support
- Team Collaboration
- Time Tracking
- Intuitive
- Project Management
- Navigation Ease