G2 Vendor Directory

ConnectWise PSA vs. Certinia PS Cloud

A side-by-side comparison based on G2 review data.

MetricConnectWise PSA

by ConnectWise

Certinia PS Cloud

by Certinia

Overall rating4.04.3
Review count582674
Ease of use7.88.2
Ease of setup7.17.3
Quality of support7.88.4
Meets requirements8.68.5
NPS30.63063148.062016
Small Business66.1%13.0%
Mid-Market28.0%51.9%
Enterprise5.9%35.0%
Total page views9211,399
Total LLM citations8,5996,789

ConnectWise PSA

ConnectWise PSA is the most complete business management platform built specifically for companies that sell, service, and support technology. Designed for Managed Service Providers (MSPs) and IT service organizations, it centralizes operations, strengthens accountability, and improves service delivery by bringing every core workflow into one modern platform. ConnectWise PSA helps MSPs reduce manual effort and streamline operations through adaptive workflows, automated billing, and structured service processes.

Pros

  • Ease of Use
  • Integration
  • Integrations
  • Feature Richness
  • Customer Support
  • Customizability

Certinia PS Cloud

Certinia Professional Services (PS) Cloud is the world’s only Salesforce-native professional services automation (PSA) solution trusted by more than 1,400 organizations. It connects projects, people, and financials on the Salesforce platform you already trust; eliminating silos and providing the high-fidelity data required to run your services business with absolute certainty. • Get 360º visibility into your business: Manage resources, projects, and financials in the same application as your customer interactions.

Pros

  • Ease of Use
  • Project Management
  • Reporting
  • User-Friendly
  • Salesforce Integration
  • Team Collaboration