ConnectWise PSA vs. BigTime
A side-by-side comparison based on G2 review data.
| Metric | ConnectWise PSA | BigTime |
|---|---|---|
| Overall rating | 4.0 | 4.4 |
| Review count | 582 | 1,815 |
| Ease of use | 7.8 | 8.9 |
| Ease of setup | 7.1 | 8.5 |
| Quality of support | 7.8 | 9.3 |
| Meets requirements | 8.6 | 9.0 |
| NPS | 30.630631 | 62.967157 |
| Small Business | 66.1% | 77.0% |
| Mid-Market | 28.0% | 19.9% |
| Enterprise | 5.9% | 3.0% |
| Total page views | 921 | 2,996 |
| Total LLM citations | 8,599 | 12,221 |
ConnectWise PSA
ConnectWise PSA is the most complete business management platform built specifically for companies that sell, service, and support technology. Designed for Managed Service Providers (MSPs) and IT service organizations, it centralizes operations, strengthens accountability, and improves service delivery by bringing every core workflow into one modern platform. ConnectWise PSA helps MSPs reduce manual effort and streamline operations through adaptive workflows, automated billing, and structured service processes.
- Ease of Use
- Integration
- Integrations
- Feature Richness
- Customer Support
- Customizability
BigTime
BigTime Software: The AI-powered professional services platform enabling intelligent decisions and delivering profitable growth. Too many firms rely on disconnected quoting tools, spreadsheets, and manual handoffs between sales and delivery. This creates misaligned expectations, margin erosion, and frustrated clients. BigTime changes that. We unify the entire professional services journey—from scoping and quoting to staffing and invoicing—so you can sell with confidence, deliver with precision, and grow with profitability.
- Ease of Use
- Time Tracking
- User Interface
- Tracking Ease
- Time-saving
- Intuitive