ConnectWise Integrated Expert Services vs. Freshservice
A side-by-side comparison based on G2 review data.
| Metric | ConnectWise Integrated Expert Services | Freshservice |
|---|---|---|
| Overall rating | 4.0 | 4.6 |
| Review count | 19 | 1,366 |
| Ease of use | 8.1 | 9.3 |
| Ease of setup | 7.7 | 9.0 |
| Quality of support | 7.8 | 9.1 |
| Meets requirements | 7.9 | 9.0 |
| NPS | 42.857143 | 75.644917 |
| Small Business | 73.7% | 18.0% |
| Mid-Market | 26.3% | 60.9% |
| Enterprise | 0.0% | 21.1% |
| Total page views | 95 | 3,143 |
| Total LLM citations | 61 | 28,238 |
ConnectWise Integrated Expert Services
When your clients need support, they would much rather talk to a person on the other end of the phone instead of a robot. But hiring new technicians is time-consuming and expensive. Even if you find the “perfect hire,” techs know they’re in high demand and often look for greener pastures. Ultimately, run the risk of doing expensive onboarding without seeing any of the benefits. ConnectWise Integrated Expert Services delivers a fully staffed help desk, NOC, SOC, and consultants to handle day-to-day support and labor extensive networking, technical, and cybersecurity issues.
Freshservice
Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers.
- Ease of Use
- Features
- Automation
- Ticketing System
- Ticket Management
- User Interface