Confluence vs. Freshservice
A side-by-side comparison based on G2 review data.
| Metric | Confluence | Freshservice |
|---|---|---|
| Overall rating | 4.1 | 4.6 |
| Review count | 4,370 | 1,366 |
| Ease of use | 8.3 | 9.3 |
| Ease of setup | 8.6 | 9.0 |
| Quality of support | 8.4 | 9.1 |
| Meets requirements | 8.8 | 9.0 |
| NPS | 38.184811 | 75.644917 |
| Small Business | 18.4% | 18.0% |
| Mid-Market | 47.8% | 60.9% |
| Enterprise | 33.8% | 21.1% |
| Total page views | 3,664 | 3,143 |
| Total LLM citations | 26,663 | 28,238 |
Confluence
Confluence is the AI-powered collaborative workspace for all teams. Equipped with intelligent AI agents to save time on tedious tasks, brainstorm new ideas, and help you quickly find the answers you need, Confluence is where knowledge becomes impact. Versatile content types like pages, live docs, whiteboards, and databases help teams move seamlessly from ideation to execution. Confluence integrates with the Atlassian suite of products like Jira Software, Trello, and Loom to enable both synchronous and async work and to push work forward.
- Ease of Use
- Team Collaboration
- Organization
- Integrations
- Collaboration Efficiency
- Easy Integrations
Freshservice
Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers.
- Ease of Use
- Features
- Automation
- Ticketing System
- Ticket Management
- User Interface