G2 Vendor Directory

Command|Link vs. Vivantio

A side-by-side comparison based on G2 review data.

MetricCommand|Link

by CommandLink

Vivantio

by Vivantio

Overall rating4.84.3
Review count22295
Ease of use9.58.8
Ease of setup9.58.4
Quality of support9.79.2
Meets requirements9.58.9
NPS90.90909151.70068
Small Business9.1%14.6%
Mid-Market59.1%57.3%
Enterprise31.8%28.1%
Total page views338506
Total LLM citations181484

Command|Link

ONE platform to manage your SD-WAN, UCaaS, CaaS, firewalls, MPLS, network, switches, IP phones, installs, trouble tickets, bills, and network performance across the entire globe Complete control of your technology stack without interference or dependency on vendors Increase agent efficiency and speed up issue resolution using CommandLink's proprietary ITSM Streamline IT support with automated software-enabled support workflows Shape service experiences for employees anywhere with full transparency at the most granular level Make real-time moves, adds, changes without picking up the

Pros

  • Customer Support
  • Response Time
  • Reliability
  • Robust Support
  • Monitoring
  • Issue Resolution

Vivantio

Vivantio is service management software that helps IT teams, service desks, and customer support teams implement quickly, scale efficiently, and adapt workflows without added complexity. Vivantio helps service teams manage complexity without adding more of it. Built for IT service management, customer service operations, and enterprise service delivery, Vivantio gives teams the structure, flexibility, and visibility they need to improve service over time.

Pros

  • Ease of Use
  • Efficiency
  • Customization
  • Customizability
  • Features
  • Customer Support