Command|Link vs. TOPdesk
A side-by-side comparison based on G2 review data.
| Metric | Command|Link | TOPdesk |
|---|---|---|
| Overall rating | 4.8 | 4.1 |
| Review count | 22 | 30 |
| Ease of use | 9.5 | 8.3 |
| Ease of setup | 9.5 | 7.7 |
| Quality of support | 9.7 | 9.0 |
| Meets requirements | 9.5 | 8.8 |
| NPS | 90.909091 | 42.857143 |
| Small Business | 9.1% | 20.0% |
| Mid-Market | 59.1% | 43.3% |
| Enterprise | 31.8% | 36.7% |
| Total page views | 338 | 251 |
| Total LLM citations | 181 | 1,529 |
Command|Link
ONE platform to manage your SD-WAN, UCaaS, CaaS, firewalls, MPLS, network, switches, IP phones, installs, trouble tickets, bills, and network performance across the entire globe Complete control of your technology stack without interference or dependency on vendors Increase agent efficiency and speed up issue resolution using CommandLink's proprietary ITSM Streamline IT support with automated software-enabled support workflows Shape service experiences for employees anywhere with full transparency at the most granular level Make real-time moves, adds, changes without picking up the
- Customer Support
- Response Time
- Reliability
- Robust Support
- Monitoring
- Issue Resolution
TOPdesk
TOPdesk is an award-winning developer and provider of service management solutions that enable medium, large and multinational organisations to manage their IT, Facilities Management, and HR help desks. TOPdesk seamlessly integrates multiple support processes in a single system facilitating collaboration amongst departments and delivering better customer service with Shared Service Management. Offered on-premises or as SaaS, TOPdesk's ITIL-aligned solution optimises services with a user-friendly application, expert consultants and knowledgeable support team.
- Features
- Asset Management
- Automation
- Reporting
- Ease of Use
- Intuitive