Cloud Softphone vs. Zoom Phone
A side-by-side comparison based on G2 review data.
| Metric | Cloud Softphone | Zoom Phone |
|---|---|---|
| Overall rating | 4.8 | 4.6 |
| Review count | 16 | 2,683 |
| Ease of use | 9.5 | 9.4 |
| Ease of setup | 9.4 | 9.2 |
| Quality of support | 9.3 | 8.9 |
| Meets requirements | 9.2 | 9.4 |
| NPS | 87.5 | 76.928896 |
| Small Business | 37.5% | 51.8% |
| Mid-Market | 43.8% | 33.4% |
| Enterprise | 18.8% | 14.9% |
| Total page views | 57 | 3,417 |
| Total LLM citations | 82 | 17,676 |
Cloud Softphone
Cloud Softphone is a white label UCaaS Platform powered by Acrobits, that allows CSPs to create new bundles for their customers and saves them millions that would have been wasted on development costs. Our platform has been helping CSPs like BroadSoft, Cisco, Portaone, and 2600Hz to create the ideal customer experience since the launch of the first iPhone in 2007. There are many reasons why CSPs throughout the world trust Cloud Softphone and the Acrobits SDK for their mobile and desktop app needs.
Zoom Phone
The AI-first cloud phone system built for modern work. Zoom Phone brings reliable calling, collaboration, and AI together in one simple app that keeps teams connected, from wherever they work. With AI Companion included, teams get instant summaries, prioritized voicemails, and actionable next steps to stay productive without the busywork. Built on Zoom’s trusted platform, Zoom Phone delivers 99.999% uptime, global coverage in 49+ countries, and flexible Bring Your Own Carrier (BYOC) options. Compliance is built-in, including HIPAA, GDPR, and FedRAMP.
- Ease of Use
- Video Conferencing
- Reliability
- Easy Communication
- Video Quality
- Features