G2 Vendor Directory

Cisco Unified Contact Center Express vs. Yeastar P-Series PBX System

A side-by-side comparison based on G2 review data.

MetricCisco Unified Contact Center Express

by Cisco

Yeastar P-Series PBX System

by Xiamen Yeastar Digital Technology Co., Ltd

Overall rating4.54.8
Review count1381
Ease of use8.69.8
Ease of setup8.99.6
Quality of support9.49.4
Meets requirements9.29.4
NPS66.66666787.341772
Small Business7.7%75.3%
Mid-Market61.5%21.0%
Enterprise30.8%3.7%
Total page views97315
Total LLM citations1033,649

Cisco Unified Contact Center Express

Cisco Unified Contact Center Express provides a secure, available, and sophisticated contact center software solution for up to 400 agents and interactive voice response (IVR) ports that is easy to deploy and manage. This omnichannel solution is ideal for formal and informal small to medium-size contact centers. Unified Contact Center Express features: - Agent and supervisor experience: This intuitive contact center agent and supervisor desktop supports API for customization and centralization of daily tools and applications for a single workspace application.

Pros

    Yeastar P-Series PBX System

    Yeastar P-Series PBX System is the easy-first unified communications solution designed for every business size and industry. It reinvents how business connects by converging voice, video, chat, apps, and more in one solution, empowering modern businesses to engage teams, work anywhere, and delight customers easily. Easy to adopt, use, manage, and grow. With Yeastar P-Series PBX System, boundless communication will be within your easy reach.

    Pros

    • Ease of Use
    • Features
    • Integrations
    • Customer Support
    • Easy Setup
    • Reliability