Cisco Unified Contact Center Express vs. UJET
A side-by-side comparison based on G2 review data.
| Metric | Cisco Unified Contact Center Express | UJET |
|---|---|---|
| Overall rating | 4.5 | 4.7 |
| Review count | 13 | 1,130 |
| Ease of use | 8.6 | 9.7 |
| Ease of setup | 8.9 | 9.6 |
| Quality of support | 9.4 | 9.6 |
| Meets requirements | 9.2 | 9.5 |
| NPS | 66.666667 | 82.379655 |
| Small Business | 7.7% | 9.5% |
| Mid-Market | 61.5% | 56.6% |
| Enterprise | 30.8% | 33.9% |
| Total page views | 97 | 820 |
| Total LLM citations | 103 | 1,074 |
Cisco Unified Contact Center Express
Cisco Unified Contact Center Express provides a secure, available, and sophisticated contact center software solution for up to 400 agents and interactive voice response (IVR) ports that is easy to deploy and manage. This omnichannel solution is ideal for formal and informal small to medium-size contact centers. Unified Contact Center Express features: - Agent and supervisor experience: This intuitive contact center agent and supervisor desktop supports API for customization and centralization of daily tools and applications for a single workspace application.
UJET
UJET leads the way in AI-powered CX transformation, delivering a future-proof, cloud platform that redefines the customer experience with advanced agentic AI, multimodality, and a mobile-first approach. We infuse agentic AI across every aspect of the customer journey – from build and deployment, to end-customer, agent, and supervisor experiences – to drive automation and efficiency. UJET’s AI solutions empower agents, optimize customer journeys, and elevate customer interactions with actionable analytics.
- Ease of Use
- Features
- Efficiency
- Helpful
- Simple
- Integrations