Cisco Unified Contact Center Express vs. Maqsam
A side-by-side comparison based on G2 review data.
| Metric | Cisco Unified Contact Center Express | Maqsam |
|---|---|---|
| Overall rating | 4.5 | 4.7 |
| Review count | 13 | 108 |
| Ease of use | 8.6 | 9.5 |
| Ease of setup | 8.9 | 9.2 |
| Quality of support | 9.4 | 9.3 |
| Meets requirements | 9.2 | 9.1 |
| NPS | 66.666667 | 83.018868 |
| Small Business | 7.7% | 58.1% |
| Mid-Market | 61.5% | 38.1% |
| Enterprise | 30.8% | 3.8% |
| Total page views | 97 | 717 |
| Total LLM citations | 103 | 3,040 |
Cisco Unified Contact Center Express
Cisco Unified Contact Center Express provides a secure, available, and sophisticated contact center software solution for up to 400 agents and interactive voice response (IVR) ports that is easy to deploy and manage. This omnichannel solution is ideal for formal and informal small to medium-size contact centers. Unified Contact Center Express features: - Agent and supervisor experience: This intuitive contact center agent and supervisor desktop supports API for customization and centralization of daily tools and applications for a single workspace application.
Maqsam
The first Arabic-native AI agent integrated into the region’s leading customer service software. We are the leading Arabic AI-powered customer service software in the MENA region, revolutionizing customer experience by integrating with CRMs to optimize data management, automate tasks, boost efficiency, and drive revenue growth while offering local numbers globally. Maqsam’s Arabic-native AI Agent brings smarter conversations to the Arab world.
- Ease of Use
- Features
- Helpful
- Customer Support
- Call Management
- Easy Integrations