Cisco Unified Contact Center Express vs. Aircall
A side-by-side comparison based on G2 review data.
| Metric | Cisco Unified Contact Center Express | Aircall |
|---|---|---|
| Overall rating | 4.5 | 4.4 |
| Review count | 13 | 1,681 |
| Ease of use | 8.6 | 9.3 |
| Ease of setup | 8.9 | 9.1 |
| Quality of support | 9.4 | 8.8 |
| Meets requirements | 9.2 | 9.0 |
| NPS | 66.666667 | 66.788544 |
| Small Business | 7.7% | 55.0% |
| Mid-Market | 61.5% | 41.0% |
| Enterprise | 30.8% | 4.0% |
| Total page views | 97 | 5,460 |
| Total LLM citations | 103 | 31,209 |
Cisco Unified Contact Center Express
Cisco Unified Contact Center Express provides a secure, available, and sophisticated contact center software solution for up to 400 agents and interactive voice response (IVR) ports that is easy to deploy and manage. This omnichannel solution is ideal for formal and informal small to medium-size contact centers. Unified Contact Center Express features: - Agent and supervisor experience: This intuitive contact center agent and supervisor desktop supports API for customization and centralization of daily tools and applications for a single workspace application.
Aircall
Connect, Empower, and Grow with Aircall. We're not just a business phone system; we're an AI-powered platform for customer conversations. Aircall seamlessly integrates voice, SMS, WhatsApp, and social media channels into a single platform, with bi-directional syncing across 250+ essential business apps. Imagine your CRM and Helpdesk data flowing effortlessly into every customer interaction, empowering your team to deliver smarter, more personalized experiences. Trusted by over 22,000 businesses globally, Aircall's AI-powered platform supercharges sales and support.
- Ease of Use
- Easy Integration
- Features
- Reliability
- Call Recording
- Intuitive