G2 Vendor Directory

Cisco Unified Communications Manager (CallManager) vs. Rocket.Chat

A side-by-side comparison based on G2 review data.

MetricCisco Unified Communications Manager (CallManager)

by Cisco

Rocket.Chat

by Rocket.Chat Technologies

Overall rating4.44.2
Review count111373
Ease of use8.48.9
Ease of setup7.48.5
Quality of support8.88.3
Meets requirements9.28.8
NPS57.69230846.397695
Small Business6.3%36.7%
Mid-Market48.6%49.2%
Enterprise45.0%14.1%
Total page views1991,118
Total LLM citations48617,074

Cisco Unified Communications Manager (CallManager)

Cisco Unified Communications Manager (Unified CM), formerly known as Cisco CallManager, is a comprehensive call-processing system that delivers reliable, secure, and scalable voice and video communications for enterprises. It integrates voice, video, messaging, and mobility services, enabling seamless collaboration across various devices and locations. Key Features and Functionality: - Unified Communications: Provides IP telephony, high-definition video, unified messaging, instant messaging, and presence capabilities, consolidating communication tools into a single platform.

Pros

  • Video Conferencing
  • Reliability
  • Communication
  • Customer Service
  • Messaging Features
  • Chat Feature

Rocket.Chat

Trusted by the world's most critical organizations, Rocket.Chat Secure CommsOS® is built for high-consequence environments to deliver decision advantage: the ability to work together, verify access continuously, and keep every action auditable across agencies, borders, classification levels, and connected systems. It federates natively across protocols like Matrix and XMPP, so partners never have to adopt your system to work with you. Deploy anywhere — self-hosted, air-gapped, or in a sovereign cloud — for chat, voice, video, and governed AI agents, entirely under your control.

Pros

  • Ease of Use
  • Features
  • Easy Communication
  • Communication
  • Security
  • Customization