G2 Vendor Directory

Cisco Unified Communications Manager (CallManager) vs. GoTo Connect

A side-by-side comparison based on G2 review data.

MetricCisco Unified Communications Manager (CallManager)

by Cisco

GoTo Connect

by GoTo

Overall rating4.44.4
Review count1111,422
Ease of use8.49.1
Ease of setup7.48.9
Quality of support8.89.0
Meets requirements9.29.2
NPS57.69230865.425913
Small Business6.3%70.8%
Mid-Market48.6%24.6%
Enterprise45.0%4.6%
Total page views1992,301
Total LLM citations48612,252

Cisco Unified Communications Manager (CallManager)

Cisco Unified Communications Manager (Unified CM), formerly known as Cisco CallManager, is a comprehensive call-processing system that delivers reliable, secure, and scalable voice and video communications for enterprises. It integrates voice, video, messaging, and mobility services, enabling seamless collaboration across various devices and locations. Key Features and Functionality: - Unified Communications: Provides IP telephony, high-definition video, unified messaging, instant messaging, and presence capabilities, consolidating communication tools into a single platform.

Pros

  • Video Conferencing
  • Reliability
  • Communication
  • Customer Service
  • Messaging Features
  • Chat Feature

GoTo Connect

GoTo Connect is the ultimate business communications solution for small, midsize, and multi-location organizations, delivering powerful cloud-based voice, video, and messaging—plus advanced features—all in one seamless platform. Our award-winning, all-in-one system is simple to deploy, manage, and scale, empowering teams to connect right away. With AI-driven tools like AI Receptionist, robust cloud infrastructure, and deep integrations, GoTo Connect streamlines communication, boosts productivity, and drives seamless collaboration.

Pros

  • Ease of Use
  • Customer Support
  • Reliability
  • Easy Setup
  • Features
  • User Interface