G2 Vendor Directory

Cisco Unified Communications Manager (CallManager) vs. Fusion Connect: Modern Connectivity and Communications Solutions

A side-by-side comparison based on G2 review data.

MetricCisco Unified Communications Manager (CallManager)

by Cisco

Fusion Connect: Modern Connectivity and Communications Solutions

by Fusion Connect

Overall rating4.44.3
Review count11170
Ease of use8.48.8
Ease of setup7.48.7
Quality of support8.88.8
Meets requirements9.29.0
NPS57.69230858.571429
Small Business6.3%37.3%
Mid-Market48.6%35.8%
Enterprise45.0%26.9%
Total page views199384
Total LLM citations486917

Cisco Unified Communications Manager (CallManager)

Cisco Unified Communications Manager (Unified CM), formerly known as Cisco CallManager, is a comprehensive call-processing system that delivers reliable, secure, and scalable voice and video communications for enterprises. It integrates voice, video, messaging, and mobility services, enabling seamless collaboration across various devices and locations. Key Features and Functionality: - Unified Communications: Provides IP telephony, high-definition video, unified messaging, instant messaging, and presence capabilities, consolidating communication tools into a single platform.

Pros

  • Video Conferencing
  • Reliability
  • Communication
  • Customer Service
  • Messaging Features
  • Chat Feature

Fusion Connect: Modern Connectivity and Communications Solutions

Fusion Connect, an industry leading cloud communications provider, removes complexity so customers can focus on running their business. We use our technical expertise and industry know-how to build the ‘right-fit’ communications and collaboration solutions for our customers, be it managed connectivity and network access, UCaaS, CCaaS, SD-WAN, managed security, or Microsoft Teams. Fusion Connect, a Morgan Stanley Company, takes a unique customer-first approach to building, implementing, and supporting customized solutions with uptime performance backed by an industry-leading service guarantee.

Pros

  • Helpful
  • Customer Support
  • Ease of Use
  • Reliability
  • Customer Service
  • Efficiency