Cisco Unified Communications Manager (CallManager) vs. Five9 Intelligent Cloud Contact Center Platform
A side-by-side comparison based on G2 review data.
| Metric | Cisco Unified Communications Manager (CallManager) | Five9 Intelligent Cloud Contact Center Platform |
|---|---|---|
| Overall rating | 4.4 | 4.1 |
| Review count | 111 | 625 |
| Ease of use | 8.4 | 8.7 |
| Ease of setup | 7.4 | 8.3 |
| Quality of support | 8.8 | 8.5 |
| Meets requirements | 9.2 | 8.6 |
| NPS | 57.692308 | 41.225166 |
| Small Business | 6.3% | 23.8% |
| Mid-Market | 48.6% | 56.5% |
| Enterprise | 45.0% | 19.7% |
| Total page views | 199 | 2,335 |
| Total LLM citations | 486 | 18,550 |
Cisco Unified Communications Manager (CallManager)
Cisco Unified Communications Manager (Unified CM), formerly known as Cisco CallManager, is a comprehensive call-processing system that delivers reliable, secure, and scalable voice and video communications for enterprises. It integrates voice, video, messaging, and mobility services, enabling seamless collaboration across various devices and locations. Key Features and Functionality: - Unified Communications: Provides IP telephony, high-definition video, unified messaging, instant messaging, and presence capabilities, consolidating communication tools into a single platform.
- Video Conferencing
- Reliability
- Communication
- Customer Service
- Messaging Features
- Chat Feature
Five9 Intelligent Cloud Contact Center Platform
Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves organizations across industries looking to transform customer experiences through intelligent, personalized interactions. With over 1,400 partners globally and 2,700 employees, Five9 combines deep CX expertise with innovative technology to help brands deliver better business outcomes.
- Ease of Use
- Customer Support
- Helpful
- Features
- Efficiency
- Easy Setup