Cisco Unified Communications Manager (CallManager) vs. Dialpad Connect
A side-by-side comparison based on G2 review data.
| Metric | Cisco Unified Communications Manager (CallManager) | Dialpad Connect |
|---|---|---|
| Overall rating | 4.4 | 4.4 |
| Review count | 111 | 4,216 |
| Ease of use | 8.4 | 9.2 |
| Ease of setup | 7.4 | 9.1 |
| Quality of support | 8.8 | 8.7 |
| Meets requirements | 9.2 | 9.1 |
| NPS | 57.692308 | 58.479388 |
| Small Business | 6.3% | 57.6% |
| Mid-Market | 48.6% | 32.8% |
| Enterprise | 45.0% | 9.6% |
| Total page views | 199 | 3,520 |
| Total LLM citations | 486 | 20,955 |
Cisco Unified Communications Manager (CallManager)
Cisco Unified Communications Manager (Unified CM), formerly known as Cisco CallManager, is a comprehensive call-processing system that delivers reliable, secure, and scalable voice and video communications for enterprises. It integrates voice, video, messaging, and mobility services, enabling seamless collaboration across various devices and locations. Key Features and Functionality: - Unified Communications: Provides IP telephony, high-definition video, unified messaging, instant messaging, and presence capabilities, consolidating communication tools into a single platform.
- Video Conferencing
- Reliability
- Communication
- Customer Service
- Messaging Features
- Chat Feature
Dialpad Connect
Dialpad Connect is an AI-native business communications solution that brings calling, messaging, and meetings together in one app, with real-time AI insights built in to enhance every interaction. With Dialpad Connect, you can: - Call, message, and meet in a single app - Seamlessly switch between devices - Focus on the conversation with real-time call transcriptions, AI summaries, and action items
- Ease of Use
- Call Management
- Helpful
- Call Recording
- Features
- Voice Transcription