G2 Vendor Directory

Cisco Unified Communications Manager (CallManager) vs. Dialaxy

A side-by-side comparison based on G2 review data.

MetricCisco Unified Communications Manager (CallManager)

by Cisco

Dialaxy

by Dialaxy Inc.

Overall rating4.44.4
Review count111269
Ease of use8.49.6
Ease of setup7.49.5
Quality of support8.89.6
Meets requirements9.29.2
NPS57.69230865.055762
Small Business6.3%64.7%
Mid-Market48.6%35.0%
Enterprise45.0%0.4%
Total page views1991,442
Total LLM citations4861,684

Cisco Unified Communications Manager (CallManager)

Cisco Unified Communications Manager (Unified CM), formerly known as Cisco CallManager, is a comprehensive call-processing system that delivers reliable, secure, and scalable voice and video communications for enterprises. It integrates voice, video, messaging, and mobility services, enabling seamless collaboration across various devices and locations. Key Features and Functionality: - Unified Communications: Provides IP telephony, high-definition video, unified messaging, instant messaging, and presence capabilities, consolidating communication tools into a single platform.

Pros

  • Video Conferencing
  • Reliability
  • Communication
  • Customer Service
  • Messaging Features
  • Chat Feature

Dialaxy

Dialaxy is a cloud telephony and business communication platform that enables companies to connect with customers globally from any device, including mobile, tablet, laptop, or desktop. Businesses can instantly purchase local support numbers in the USA and Canada and launch their call center in less than 2 minutes. Built for startups and businesses of all sizes, Dialaxy offers unlimited calling and messaging within the USA and Canada, voicemail, agent groups, call recording, advanced analytics, reports, and CRM integrations.

Pros

  • Ease of Use
  • Customer Support
  • Reliability
  • Helpful
  • Call Quality
  • Features