Cisco Unified Communications Manager (CallManager) vs. CTM
A side-by-side comparison based on G2 review data.
| Metric | Cisco Unified Communications Manager (CallManager) | CTM |
|---|---|---|
| Overall rating | 4.4 | 4.5 |
| Review count | 111 | 761 |
| Ease of use | 8.4 | 8.8 |
| Ease of setup | 7.4 | 8.6 |
| Quality of support | 8.8 | 9.2 |
| Meets requirements | 9.2 | 9.2 |
| NPS | 57.692308 | 70.701513 |
| Small Business | 6.3% | 66.4% |
| Mid-Market | 48.6% | 30.1% |
| Enterprise | 45.0% | 3.5% |
| Total page views | 199 | 3,966 |
| Total LLM citations | 486 | 4,007 |
Cisco Unified Communications Manager (CallManager)
Cisco Unified Communications Manager (Unified CM), formerly known as Cisco CallManager, is a comprehensive call-processing system that delivers reliable, secure, and scalable voice and video communications for enterprises. It integrates voice, video, messaging, and mobility services, enabling seamless collaboration across various devices and locations. Key Features and Functionality: - Unified Communications: Provides IP telephony, high-definition video, unified messaging, instant messaging, and presence capabilities, consolidating communication tools into a single platform.
- Video Conferencing
- Reliability
- Communication
- Customer Service
- Messaging Features
- Chat Feature
CTM
CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster, CTM connects marketing performance to revenue outcomes, giving teams the clarity to see which campaigns drive conversions and the insight to optimize every customer touchpoint. The result: more efficient lead handling, higher conversion rates, and improved ROI.
- Customer Support
- Ease of Use
- Helpful
- Call Tracking
- Features
- Integrations