Cisco Unified Communications Manager (CallManager) vs. Call Center for Skype
A side-by-side comparison based on G2 review data.
| Metric | Cisco Unified Communications Manager (CallManager) | Call Center for Skype |
|---|---|---|
| Overall rating | 4.4 | 4.3 |
| Review count | 111 | 14 |
| Ease of use | 8.4 | 8.7 |
| Ease of setup | 7.4 | 9.0 |
| Quality of support | 8.8 | 8.2 |
| Meets requirements | 9.2 | 8.6 |
| NPS | 57.692308 | 42.857143 |
| Small Business | 6.3% | 57.1% |
| Mid-Market | 48.6% | 14.3% |
| Enterprise | 45.0% | 28.6% |
| Total page views | 199 | 41 |
| Total LLM citations | 486 | 19 |
Cisco Unified Communications Manager (CallManager)
Cisco Unified Communications Manager (Unified CM), formerly known as Cisco CallManager, is a comprehensive call-processing system that delivers reliable, secure, and scalable voice and video communications for enterprises. It integrates voice, video, messaging, and mobility services, enabling seamless collaboration across various devices and locations. Key Features and Functionality: - Unified Communications: Provides IP telephony, high-definition video, unified messaging, instant messaging, and presence capabilities, consolidating communication tools into a single platform.
- Video Conferencing
- Reliability
- Communication
- Customer Service
- Messaging Features
- Chat Feature
Call Center for Skype
Call Center for Skype is a software based Skype IP PBX that allows you to implement a Skype system with auto-attendant, interactive voice response, automatic call distribuiton, call recording, and voicemail capabilities.
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