Cisco Unified Communications Manager (CallManager) vs. Avaya Unified Communications
A side-by-side comparison based on G2 review data.
| Metric | Cisco Unified Communications Manager (CallManager) | Avaya Unified Communications |
|---|---|---|
| Overall rating | 4.4 | 4.2 |
| Review count | 111 | 42 |
| Ease of use | 8.4 | 8.9 |
| Ease of setup | 7.4 | 8.1 |
| Quality of support | 8.8 | 8.7 |
| Meets requirements | 9.2 | 9.2 |
| NPS | 57.692308 | 44.736842 |
| Small Business | 6.3% | 16.7% |
| Mid-Market | 48.6% | 23.8% |
| Enterprise | 45.0% | 59.5% |
| Total page views | 199 | 406 |
| Total LLM citations | 486 | 728 |
Cisco Unified Communications Manager (CallManager)
Cisco Unified Communications Manager (Unified CM), formerly known as Cisco CallManager, is a comprehensive call-processing system that delivers reliable, secure, and scalable voice and video communications for enterprises. It integrates voice, video, messaging, and mobility services, enabling seamless collaboration across various devices and locations. Key Features and Functionality: - Unified Communications: Provides IP telephony, high-definition video, unified messaging, instant messaging, and presence capabilities, consolidating communication tools into a single platform.
- Video Conferencing
- Reliability
- Communication
- Customer Service
- Messaging Features
- Chat Feature
Avaya Unified Communications
Avaya Unified Communications (UC) is an integrated platform that consolidates multiple communication and collaboration channels into a single, cohesive system. Designed for modern enterprises, Avaya UC enables organizations to streamline communications across voice, video, messaging, and conferencing while supporting flexible work environments and seamless device mobility.
- Ease of Use
- Video Conferencing
- Instant Messaging
- Remote Work
- VoIP Services
- Easy Integration