Cisco Unified Communications Manager (CallManager) vs. Avaya IP Office
A side-by-side comparison based on G2 review data.
| Metric | Cisco Unified Communications Manager (CallManager) | Avaya IP Office |
|---|---|---|
| Overall rating | 4.4 | 4.5 |
| Review count | 111 | 11 |
| Ease of use | 8.4 | 9.0 |
| Ease of setup | 7.4 | 9.1 |
| Quality of support | 8.8 | 8.8 |
| Meets requirements | 9.2 | 9.6 |
| NPS | 57.692308 | 72.727273 |
| Small Business | 6.3% | 9.1% |
| Mid-Market | 48.6% | 63.6% |
| Enterprise | 45.0% | 27.3% |
| Total page views | 199 | 158 |
| Total LLM citations | 486 | 128 |
Cisco Unified Communications Manager (CallManager)
Cisco Unified Communications Manager (Unified CM), formerly known as Cisco CallManager, is a comprehensive call-processing system that delivers reliable, secure, and scalable voice and video communications for enterprises. It integrates voice, video, messaging, and mobility services, enabling seamless collaboration across various devices and locations. Key Features and Functionality: - Unified Communications: Provides IP telephony, high-definition video, unified messaging, instant messaging, and presence capabilities, consolidating communication tools into a single platform.
- Video Conferencing
- Reliability
- Communication
- Customer Service
- Messaging Features
- Chat Feature
Avaya IP Office
Avaya IP Office: Comprehensive Unified Communications Platform Our award-winning, globally available Avaya IP Office delivers a full-featured unified communications platform implemented and managed on your premises. This robust solution empowers organizations to enhance both customer and employee interactions while maintaining complete control over their communications infrastructure. Complete Call Management & Analytics Avaya IP Office provides sophisticated call recording, tracking, and reporting capabilities that give you unprecedented insight into your customer interactions.