G2 Vendor Directory

Cisco Webex Support vs. Zoho Assist

A side-by-side comparison based on G2 review data.

MetricCisco Webex Support

by Cisco

Zoho Assist

by Zoho

Overall rating4.24.7
Review count44754
Ease of use8.99.4
Ease of setup8.89.4
Quality of support9.09.1
Meets requirements8.89.4
NPS45.23809579.343365
Small Business29.5%71.4%
Mid-Market25.0%23.2%
Enterprise45.5%5.4%
Total page views1053,087
Total LLM citations11519,400

Cisco Webex Support

Cisco Webex Support is a comprehensive remote support solution designed to deliver real-time technical assistance and customer service globally. By enabling support teams to address issues promptly, it helps decrease call durations, achieve faster resolutions, and reduce overall support costs. This platform empowers organizations to meet and exceed customer expectations by providing efficient and effective support services.

Pros

  • Ease of Use
  • Mobile Compatibility
  • Remote Support
  • Remote Control
  • Intuitive

Zoho Assist

Zoho Assist is a cloud-based remote support and unattended access solution designed to help businesses deliver seamless IT support and manage remote devices effortlessly. Whether you're assisting customers in real time or managing unattended endpoints, Zoho Assist offers a fast, secure, and reliable platform that works across devices and operating systems. With zero setup required on the technician's end and a lightweight client for end users, Zoho Assist makes remote troubleshooting simple and efficient, no complicated configurations, no hassle.

Pros

  • Ease of Use
  • Remote Access
  • Remote Support
  • Easy Setup
  • Reliability
  • Easy Access