Cisco Webex Support vs. ScreenConnect
A side-by-side comparison based on G2 review data.
| Metric | Cisco Webex Support | ScreenConnect |
|---|---|---|
| Overall rating | 4.2 | 4.7 |
| Review count | 44 | 520 |
| Ease of use | 8.9 | 9.4 |
| Ease of setup | 8.8 | 9.1 |
| Quality of support | 9.0 | 9.0 |
| Meets requirements | 8.8 | 9.4 |
| NPS | 45.238095 | 80.040733 |
| Small Business | 29.5% | 66.5% |
| Mid-Market | 25.0% | 30.2% |
| Enterprise | 45.5% | 3.3% |
| Total page views | 105 | 621 |
| Total LLM citations | 115 | 4,745 |
Cisco Webex Support
Cisco Webex Support is a comprehensive remote support solution designed to deliver real-time technical assistance and customer service globally. By enabling support teams to address issues promptly, it helps decrease call durations, achieve faster resolutions, and reduce overall support costs. This platform empowers organizations to meet and exceed customer expectations by providing efficient and effective support services.
- Ease of Use
- Mobile Compatibility
- Remote Support
- Remote Control
- Intuitive
ScreenConnect
ScreenConnect delivers fast, flexible, and secure remote desktop and mobile support solutions for every industry and need. With ScreenConnect, IT teams can raise the bar for remote support and reduce customer downtime through on-demand access to desktops, mobile devices, and more. No matter where you work, how you work, and who you work for, ScreenConnect helps you serve customers securely, silently, and seamlessly.
- Remote Work
- Reliability
- Ease of Use
- Remote Access
- Easy Communication
- Connection Speed