Cisco Webex Support vs. NetSupport Manager
A side-by-side comparison based on G2 review data.
| Metric | Cisco Webex Support | NetSupport Manager |
|---|---|---|
| Overall rating | 4.2 | 4.7 |
| Review count | 44 | 18 |
| Ease of use | 8.9 | 9.5 |
| Ease of setup | 8.8 | 9.3 |
| Quality of support | 9.0 | 9.8 |
| Meets requirements | 8.8 | 9.7 |
| NPS | 45.238095 | 88.235294 |
| Small Business | 29.5% | 22.2% |
| Mid-Market | 25.0% | 55.6% |
| Enterprise | 45.5% | 22.2% |
| Total page views | 105 | 97 |
| Total LLM citations | 115 | 208 |
Cisco Webex Support
Cisco Webex Support is a comprehensive remote support solution designed to deliver real-time technical assistance and customer service globally. By enabling support teams to address issues promptly, it helps decrease call durations, achieve faster resolutions, and reduce overall support costs. This platform empowers organizations to meet and exceed customer expectations by providing efficient and effective support services.
- Ease of Use
- Mobile Compatibility
- Remote Support
- Remote Control
- Intuitive
NetSupport Manager
Secure, multi-platform remote access to workstations and servers. NetSupport Manager has consistently led the way with innovative features to aid remote PC management for 34 years. Designed to operate over your LAN, WAN or the internet, securely and without the need for firewall configuration, NetSupport Manager provides a single, high-speed solution for the remote management of critical systems, servers and users – with no need for third-party services or ongoing subscription costs.