Cisco Webex Support vs. BeyondTrust Remote Support
A side-by-side comparison based on G2 review data.
| Metric | Cisco Webex Support | BeyondTrust Remote Support |
|---|---|---|
| Overall rating | 4.2 | 4.7 |
| Review count | 44 | 396 |
| Ease of use | 8.9 | 9.4 |
| Ease of setup | 8.8 | 8.9 |
| Quality of support | 9.0 | 9.3 |
| Meets requirements | 8.8 | 9.5 |
| NPS | 45.238095 | 79.949239 |
| Small Business | 29.5% | 15.0% |
| Mid-Market | 25.0% | 36.5% |
| Enterprise | 45.5% | 48.6% |
| Total page views | 105 | 899 |
| Total LLM citations | 115 | 6,953 |
Cisco Webex Support
Cisco Webex Support is a comprehensive remote support solution designed to deliver real-time technical assistance and customer service globally. By enabling support teams to address issues promptly, it helps decrease call durations, achieve faster resolutions, and reduce overall support costs. This platform empowers organizations to meet and exceed customer expectations by providing efficient and effective support services.
- Ease of Use
- Mobile Compatibility
- Remote Support
- Remote Control
- Intuitive
BeyondTrust Remote Support
BeyondTrust Remote Support (formerly Bomgar Remote Support) is the #1 solution for leading enterprises to accelerate and secure your service desk with centralized, efficient, and secure access for servicing and monitoring any endpoint, anywhere, attended or not. Service desks are provided with everything they need, end-to-end: centralized controls, remote access, automated scripts, encrypted file sharing, chat and collaboration for end-users and technicians, and live dashboards for KPIs and metric reporting.
- Ease of Use
- Remote Access
- Remote Support
- Security
- Reliability
- Security Focus