G2 Vendor Directory

Chatway Live Chat vs. Stream Chat

A side-by-side comparison based on G2 review data.

MetricChatway Live Chat

by Chatway

Stream Chat

by Stream

Overall rating4.94.5
Review count9153
Ease of use9.89.1
Ease of setup9.88.9
Quality of support9.99.2
Meets requirements9.79.3
NPS95.60439661.538462
Small Business95.4%64.2%
Mid-Market3.4%22.6%
Enterprise1.1%13.2%
Total page views827374
Total LLM citations1,758112

Chatway Live Chat

Chatway is an all-in-one live chat, AI chatbot, customer service, and customer communication platform that helps businesses support customers, automate conversations, manage multiple channels, and connect support workflows with AI agents and external tools. Businesses can add a customizable live chat widget to their website in minutes and communicate with visitors in real time. Chatway works with virtually any website and offers integrations for platforms such as WordPress, WooCommerce, Shopify, Wix, Square, BigCommerce, and more.

Pros

  • Ease of Use
  • Customer Support
  • Easy Setup
  • Simple
  • Features
  • Helpful

Stream Chat

Stream Chat is a messaging API and SDK suite for developers building in-app chat. Teams integrate it to ship production messaging in weeks instead of building and maintaining real-time infrastructure in-house. Client SDKs cover React, Swift, Android, Flutter, React Native, Angular, JavaScript, Unity, and Unreal, each with a UI kit you can customize or replace entirely. The backend runs on Go and RocksDB across 12 global edge locations, holding sub-40ms latency and 5M concurrent connections in a single channel behind a 99.999% uptime SLA.

Pros

  • Ease of Use
  • Integrations
  • Simple
  • Features
  • Easy Integrations
  • API Integration