Chatway Live Chat vs. Smartsupp
A side-by-side comparison based on G2 review data.
| Metric | Chatway Live Chat | Smartsupp |
|---|---|---|
| Overall rating | 4.9 | 4.7 |
| Review count | 91 | 1,081 |
| Ease of use | 9.8 | 9.3 |
| Ease of setup | 9.8 | 9.3 |
| Quality of support | 9.9 | 9.0 |
| Meets requirements | 9.7 | 9.1 |
| NPS | 95.604396 | 78.942014 |
| Small Business | 95.4% | 96.2% |
| Mid-Market | 3.4% | 3.2% |
| Enterprise | 1.1% | 0.7% |
| Total page views | 827 | 5,101 |
| Total LLM citations | 1,758 | 4,923 |
Chatway Live Chat
Chatway is an all-in-one live chat, AI chatbot, customer service, and customer communication platform that helps businesses support customers, automate conversations, manage multiple channels, and connect support workflows with AI agents and external tools. Businesses can add a customizable live chat widget to their website in minutes and communicate with visitors in real time. Chatway works with virtually any website and offers integrations for platforms such as WordPress, WooCommerce, Shopify, Wix, Square, BigCommerce, and more.
- Ease of Use
- Customer Support
- Easy Setup
- Simple
- Features
- Helpful
Smartsupp
Smartsupp helps businesses grow online sales with advanced AI Shopping Assistants, live chat, multichannel solution and automated workflows. We offer everything you need to grow your online sales: an easy-to-use platform powered with AI, chatbots with various skills and templates, live chat... and much much more you can use to engage your visitors at the right time and convert them into loyal customers in no time. Smartsupp is one of the leading and most trusted chat and chatbot solutions in the world, currently helping over 100,000 webshops and websites.
- Ease of Use
- Easy Setup
- Helpful
- Features
- Intuitive
- Simple