Chatway Live Chat vs. RingCentral Contact Center
A side-by-side comparison based on G2 review data.
| Metric | Chatway Live Chat | RingCentral Contact Center |
|---|---|---|
| Overall rating | 4.9 | 4.1 |
| Review count | 91 | 243 |
| Ease of use | 9.8 | 8.9 |
| Ease of setup | 9.8 | 8.8 |
| Quality of support | 9.9 | 8.3 |
| Meets requirements | 9.7 | 8.7 |
| NPS | 95.604396 | 43.697479 |
| Small Business | 95.4% | 50.2% |
| Mid-Market | 3.4% | 35.4% |
| Enterprise | 1.1% | 14.3% |
| Total page views | 827 | 2,667 |
| Total LLM citations | 1,758 | 8,954 |
Chatway Live Chat
Chatway is an all-in-one live chat, AI chatbot, customer service, and customer communication platform that helps businesses support customers, automate conversations, manage multiple channels, and connect support workflows with AI agents and external tools. Businesses can add a customizable live chat widget to their website in minutes and communicate with visitors in real time. Chatway works with virtually any website and offers integrations for platforms such as WordPress, WooCommerce, Shopify, Wix, Square, BigCommerce, and more.
- Ease of Use
- Customer Support
- Easy Setup
- Simple
- Features
- Helpful
RingCentral Contact Center
RINGCENTRAL CONTACT CENTER PRODUCT DESCRIPTION RingCentral Contact Center is an enterprise-grade cloud contact center solution designed to deploy and scale customer operations globally. Built for large-scale organizations that demand flexibility and high performance, the platform unifies enterprise communications and contact center capabilities to deliver effortless customer experiences across the entire customer journey. GLOBAL OMNICHANNEL ENGAGEMENT AND ADVANCED ROUTING RingCentral Contact Center enables businesses to connect with customers on voice and over 30 digital channels globally.
- Ease of Use
- Intuitive
- Helpful
- Efficiency
- Customer Support
- Communication