Chatway Live Chat vs. LiveAgent
A side-by-side comparison based on G2 review data.
| Metric | Chatway Live Chat | LiveAgent |
|---|---|---|
| Overall rating | 4.9 | 4.5 |
| Review count | 91 | 1,538 |
| Ease of use | 9.8 | 9.1 |
| Ease of setup | 9.8 | 8.9 |
| Quality of support | 9.9 | 9.2 |
| Meets requirements | 9.7 | 9.0 |
| NPS | 95.604396 | 69.277515 |
| Small Business | 95.4% | 66.6% |
| Mid-Market | 3.4% | 23.5% |
| Enterprise | 1.1% | 9.9% |
| Total page views | 827 | 1,682 |
| Total LLM citations | 1,758 | 13,109 |
Chatway Live Chat
Chatway is an all-in-one live chat, AI chatbot, customer service, and customer communication platform that helps businesses support customers, automate conversations, manage multiple channels, and connect support workflows with AI agents and external tools. Businesses can add a customizable live chat widget to their website in minutes and communicate with visitors in real time. Chatway works with virtually any website and offers integrations for platforms such as WordPress, WooCommerce, Shopify, Wix, Square, BigCommerce, and more.
- Ease of Use
- Customer Support
- Easy Setup
- Simple
- Features
- Helpful
LiveAgent
LiveAgent is an AI help desk for support teams. AI agents answer chats and handle tickets alongside your team, all in one shared inbox. Every plan includes AI with no per-resolution fees. Plans start at $15 per agent/month billed annually, with a 30-day free trial and no credit card required. LiveAgent ranks #3 of 9 CX agents in G2's AI Agent Evaluation, with 195 of 230 points. It is made by Quality Unit, founded in 2004. AI in every plan Every plan has the same AI features; plans differ in how many AI agents you can run (1, 5, 50 or unlimited).
- Ease of Use
- Features
- Customer Support
- Helpful
- Efficiency
- Simple