G2 Vendor Directory

Chatdesk Teams vs. Reputation

A side-by-side comparison based on G2 review data.

MetricChatdesk Teams

by Chatdesk

Reputation

by Reputation

Overall rating4.84.5
Review count132,469
Ease of use9.89.1
Ease of setup8.68.8
Quality of support9.89.0
Meets requirements9.89.2
NPS91.66666769.56341
Small Business53.8%29.0%
Mid-Market23.1%45.5%
Enterprise23.1%25.4%
Total page views622,443
Total LLM citations6915,748

Chatdesk Teams

Companies who integrate Chatdesk with their helpdesk see the following impact: 90+ NPS score for Chatdesk Teams 15%+ Increase in conversion on social media Response times in under 90 minutes > Fluent in your brand response from day one. Chatdesk identifies passionate fans of your company and trains them to respond with your brand’s exact voice and policies. The result? A dedicated team of US-based CX experts able to deliver perfectly on-brand, personalized responses across your social and support channels.

Pros

  • Helpful
  • Easy Setup
  • Customer Support

Reputation

Reputation is the #1 AI-native reputation management platform, built to help multi-location businesses be found, trusted, and chosen in search, AI answers, and everywhere customers make decisions. By operating as a unified data system, the platform turns fragmented reviews, listings, and surveys into actionable intelligence—ensuring every local storefront, franchise, or dealer group receives clear, prioritized actions. This consolidation empowers marketing and operations teams with complete visibility into local search performance and customer interactions across the entire enterprise network.

Pros

  • Ease of Use
  • Review Management
  • Helpful
  • Centralized Reviews
  • Reputation Management
  • Centralized Management