G2 Vendor Directory

Chatdesk Teams vs. LivePerson

A side-by-side comparison based on G2 review data.

MetricChatdesk Teams

by Chatdesk

LivePerson

by LivePerson

Overall rating4.84.3
Review count13207
Ease of use9.88.6
Ease of setup8.68.3
Quality of support9.88.5
Meets requirements9.88.7
NPS91.66666758.378378
Small Business53.8%25.2%
Mid-Market23.1%41.6%
Enterprise23.1%33.2%
Total page views621,153
Total LLM citations697,933

Chatdesk Teams

Companies who integrate Chatdesk with their helpdesk see the following impact: 90+ NPS score for Chatdesk Teams 15%+ Increase in conversion on social media Response times in under 90 minutes > Fluent in your brand response from day one. Chatdesk identifies passionate fans of your company and trains them to respond with your brand’s exact voice and policies. The result? A dedicated team of US-based CX experts able to deliver perfectly on-brand, personalized responses across your social and support channels.

Pros

  • Helpful
  • Easy Setup
  • Customer Support

LivePerson

LivePerson is the enterprise leader in digital customer conversations. Our digital customer conversation platform is trusted by the world’s biggest brands to accelerate their contact center transformation, orchestrate conversations across all channels, departments and systems, supercharge agent productivity, and deliver more personalized, AI-empowered customer experiences. Our platform is built for large, highly-regulated, consumer-facing enterprises.

Pros

  • Features
  • Ease of Use
  • Helpful
  • Artificial Intelligence
  • Efficiency
  • Customer Engagement