Channel.me Cobrowsing vs. Surfly
A side-by-side comparison based on G2 review data.
| Metric | Channel.me Cobrowsing | Surfly |
|---|---|---|
| Overall rating | 4.5 | 4.8 |
| Review count | 79 | 100 |
| Ease of use | 9.4 | 9.6 |
| Ease of setup | 9.3 | 9.2 |
| Quality of support | 9.0 | 9.4 |
| Meets requirements | 9.1 | 9.4 |
| NPS | 62.337662 | 91.111111 |
| Small Business | 57.0% | 44.0% |
| Mid-Market | 35.4% | 34.0% |
| Enterprise | 7.6% | 22.0% |
| Total page views | 147 | 197 |
| Total LLM citations | 16 | 620 |
Channel.me Cobrowsing
Channel.me Cobrowsing is a remote support software designed to enhance customer service and sales interactions by enabling real-time, collaborative web browsing sessions between agents and clients. This tool allows support teams to view and interact with a customer's web browser without requiring any downloads or installations, facilitating immediate assistance and guidance through complex processes.
- Ease of Use
- Security
- Screen Sharing
- Customer Engagement
- Features
- Efficiency
Surfly
Surfly provides co-browsing and collaboration technology that lets you upgrade any conversation, from any channel, seamlessly, and support customers as if you are sitting side-by-side. Your customer simply clicks a link, or button, and their co-browsing session instantly begins in their browser window, and you see what they see. With Surfly there is no software to download and no code to add to your website. Surfly’s technology provides a smooth and fast experience, with no loss of quality, even when co-browsing websites with audio and video.