Certinia CS Cloud vs. Verint Voice of the Customer
A side-by-side comparison based on G2 review data.
| Metric | Certinia CS Cloud | Verint Voice of the Customer |
|---|---|---|
| Overall rating | 4.4 | 4.2 |
| Review count | 39 | 50 |
| Ease of use | 7.9 | 8.5 |
| Ease of setup | 7.9 | 8.1 |
| Quality of support | 8.8 | 8.6 |
| Meets requirements | 8.7 | 8.4 |
| NPS | 58.974359 | 42.857143 |
| Small Business | 17.9% | 22.0% |
| Mid-Market | 43.6% | 34.0% |
| Enterprise | 38.5% | 44.0% |
| Total page views | 155 | 978 |
| Total LLM citations | 48 | 2,040 |
Certinia CS Cloud
Certinia CS Cloud: The Unified Customer Success Platform Certinia CS Cloud is the only customer success solution built natively on the Salesforce platform. By unifying data across Sales, Professional Services, and Support, it eliminates the "Transition Gap" and provides a single, secure source of truth to drive consistent value realization and maximize Net Revenue Retention (NRR). Drive Consistent Action with Dynamic Playbooks Standardize success motions across your organization.
Verint Voice of the Customer
Verint® Voice of the Customer™ (formerly known as Experience Management™) empowers CX Leaders to optimize customer experiences in real-time. With Verint Voice of the Customer, companies can listen everywhere, act immediately, and analyze deeper than with any other experience management solution in the marketplace. Verint offers prescriptive VoC solutions across Web and Mobile, Enterprise-wide, and Location-Based experiences.