G2 Vendor Directory

CallView 360 vs. 800.com

A side-by-side comparison based on G2 review data.

MetricCallView 360

by Dial 800

800.com

by 800.com

Overall rating4.74.7
Review count111,079
Ease of use9.69.5
Ease of setup9.39.4
Quality of support9.19.4
Meets requirements9.59.5
NPS9080.223881
Small Business45.5%86.1%
Mid-Market45.5%12.9%
Enterprise9.1%1.0%
Total page views193,754
Total LLM citations254,529

CallView 360

Dial800 is the go-to resource for thousands of businesses every year with over 25 years of experience providing essential call tracking, analytics, and cloud-based communication software. With Dial800, every call goes further through bold analytics and meaningful insights. CallView360® gives you complete tracking for calls and texts, providing hundreds of data points for every customer interaction.

Pros

    800.com

    Smarter call tracking, now with AI Agents that answer when you can't. Never miss a call again. 800.com helps small businesses and agencies grow smarter with 800 AI Agents: intelligent agents that answer, handle, and qualify every inbound call, 24/7. No missed calls, no lost leads, no after-hours voicemail black hole. 800 AI Agents work hand-in-hand with 800 Intelligence and Enhanced Caller ID to unlock even more the moment a call comes in — call summaries, call scoring, recommended next steps, and data enrichment that gives you the caller's name, email, and address instantly.

    Pros

    • Ease of Use
    • Easy Setup
    • Customer Support
    • Number Management
    • Positive Experience
    • Reliability