G2 Vendor Directory

CallTrax Plus vs. 800.com

A side-by-side comparison based on G2 review data.

MetricCallTrax Plus

by That Company

800.com

by 800.com

Overall rating4.44.7
Review count131,079
Ease of use8.19.5
Ease of setup6.49.4
Quality of support9.09.4
Meets requirements8.79.5
NPS53.84615480.223881
Small Business38.5%86.1%
Mid-Market46.2%12.9%
Enterprise15.4%1.0%
Total page views93,754
Total LLM citations44,529

CallTrax Plus

CallTrax Plus' ad tracking service is an ad tracking tool that helps you track marketing by accurately collecting data about phone responses to your various efforts.

Pros

    800.com

    Smarter call tracking, now with AI Agents that answer when you can't. Never miss a call again. 800.com helps small businesses and agencies grow smarter with 800 AI Agents: intelligent agents that answer, handle, and qualify every inbound call, 24/7. No missed calls, no lost leads, no after-hours voicemail black hole. 800 AI Agents work hand-in-hand with 800 Intelligence and Enhanced Caller ID to unlock even more the moment a call comes in — call summaries, call scoring, recommended next steps, and data enrichment that gives you the caller's name, email, and address instantly.

    Pros

    • Ease of Use
    • Easy Setup
    • Customer Support
    • Number Management
    • Positive Experience
    • Reliability