Calabrio ONE vs. RingCX
A side-by-side comparison based on G2 review data.
| Metric | Calabrio ONE | RingCX |
|---|---|---|
| Overall rating | 4.4 | 4.4 |
| Review count | 447 | 126 |
| Ease of use | 9.1 | 9.0 |
| Ease of setup | 8.8 | 8.7 |
| Quality of support | 9.1 | 8.6 |
| Meets requirements | 9.0 | 8.8 |
| NPS | 60.91954 | 65.853659 |
| Small Business | 8.2% | 48.0% |
| Mid-Market | 55.2% | 35.8% |
| Enterprise | 36.6% | 16.3% |
| Total page views | 1,030 | 2,319 |
| Total LLM citations | 3,813 | 3,901 |
Calabrio ONE
Calabrio ONE is now Verint. The workforce engagement and contact center intelligence capabilities you knew as Calabrio ONE are now offered through Verint CX Automation Platform – with expanded AI capabilities, deeper integrations, and the same focus on agent experience and customer outcomes. The Verint CX Automation Platform helps contact centers automate CX workflows and deliver measurable outcomes. Built to run on your existing infrastructure, it integrates with any CCaaS, CRM, or AI model.
- Ease of Use
- Features
- Efficiency
- Scheduling
- Customer Support
- User Interface
RingCX
RINGCX PRODUCT DESCRIPTION RingCX is an AI-first Contact Center as a Service (CCaaS) solution that delivers effortless customer experiences before, during, and after every interaction. Recognized with Metrigy's 2026 MetriStar Top Provider Award for CCaaS, RingCX enables businesses to manage human and AI agents, maximize team performance, and improve customer satisfaction from a single omnichannel platform. AGENTIC VOICE AI AND OMNICHANNEL SUPPORT Agentic Voice AI serves as the core of RingCX, delivering automation, real-time assistance, and insights across every interaction.
- Ease of Use
- Features
- Easy Setup
- Customer Support
- Simple
- Easy Implementation