Calabrio ONE vs. nGAGEMENT
A side-by-side comparison based on G2 review data.
| Metric | Calabrio ONE | nGAGEMENT |
|---|---|---|
| Overall rating | 4.4 | 4.0 |
| Review count | 447 | 11 |
| Ease of use | 9.1 | 8.6 |
| Ease of setup | 8.8 | 8.3 |
| Quality of support | 9.1 | 8.7 |
| Meets requirements | 9.0 | 8.6 |
| NPS | 60.91954 | 36.363636 |
| Small Business | 8.2% | 45.5% |
| Mid-Market | 55.2% | 36.4% |
| Enterprise | 36.6% | 18.2% |
| Total page views | 1,030 | 17 |
| Total LLM citations | 3,813 | 1 |
Calabrio ONE
Calabrio ONE is now Verint. The workforce engagement and contact center intelligence capabilities you knew as Calabrio ONE are now offered through Verint CX Automation Platform – with expanded AI capabilities, deeper integrations, and the same focus on agent experience and customer outcomes. The Verint CX Automation Platform helps contact centers automate CX workflows and deliver measurable outcomes. Built to run on your existing infrastructure, it integrates with any CCaaS, CRM, or AI model.
- Ease of Use
- Features
- Efficiency
- Scheduling
- Customer Support
- User Interface
nGAGEMENT
nGUVU offers an employee engagement platform for contact centers. Using game mechanics, recognition, and social media concepts, nGAGEMENT influences agents’ behaviors by leveraging people’s natural desire for competition, collaboration, achievement, status and recognition to build intrinsic motivation and improve employee engagement. nGAGEMENT is an immersive experience that empowers agents to self-manage and makes it fun for them to accomplish tasks that are at the core of their responsibilities.