Calabrio ONE vs. CloudTalk
A side-by-side comparison based on G2 review data.
| Metric | Calabrio ONE | CloudTalk |
|---|---|---|
| Overall rating | 4.4 | 4.4 |
| Review count | 447 | 1,943 |
| Ease of use | 9.1 | 9.2 |
| Ease of setup | 8.8 | 9.0 |
| Quality of support | 9.1 | 8.9 |
| Meets requirements | 9.0 | 8.9 |
| NPS | 60.91954 | 56.984713 |
| Small Business | 8.2% | 64.9% |
| Mid-Market | 55.2% | 31.3% |
| Enterprise | 36.6% | 3.9% |
| Total page views | 1,030 | 4,588 |
| Total LLM citations | 3,813 | 25,986 |
Calabrio ONE
Calabrio ONE is now Verint. The workforce engagement and contact center intelligence capabilities you knew as Calabrio ONE are now offered through Verint CX Automation Platform – with expanded AI capabilities, deeper integrations, and the same focus on agent experience and customer outcomes. The Verint CX Automation Platform helps contact centers automate CX workflows and deliver measurable outcomes. Built to run on your existing infrastructure, it integrates with any CCaaS, CRM, or AI model.
- Ease of Use
- Features
- Efficiency
- Scheduling
- Customer Support
- User Interface
CloudTalk
CloudTalk is the leading AI-powered business calling software for growing SMBs. CloudTalk helps more than 4,000 modern SMBs talk to more customers, close more deals, and resolve issues faster, without enterprise pricing or complexity. Over 30,000 sales and support professionals at SMBs across 160+ countries rely on CloudTalk to: Talk to 10x more people - Our AI Sales Dialer combines preview, power and parallel (up to 10 lines) dialing that filters out voicemails and dead lines automatically.
- Ease of Use
- Reliability
- Intuitive
- Helpful
- Calling Features
- Call Quality