CA Service Desk Manager vs. Serval
A side-by-side comparison based on G2 review data.
| Metric | CA Service Desk Manager | Serval |
|---|---|---|
| Overall rating | 4.2 | 4.9 |
| Review count | 20 | 14 |
| Ease of use | 8.4 | 9.5 |
| Ease of setup | 7.4 | 9.5 |
| Quality of support | 8.6 | 9.6 |
| Meets requirements | 8.7 | 9.5 |
| NPS | 47.368421 | 100 |
| Small Business | 15.0% | 21.4% |
| Mid-Market | 30.0% | 64.3% |
| Enterprise | 55.0% | 14.3% |
| Total page views | 90 | 318 |
| Total LLM citations | 105 | 637 |
CA Service Desk Manager
Formerly known as CA Service Management, Clarity SM believes delivering quality service and attaining service management maturity does not equate to a costly-to-operate software solution with a complex user experience. Clarity SM (Service Management) delivers a modern, social media-based user experience to access knowledge, collaborate, resolve issues, request services and manage IT assets to help make sure your business consumers don’t skip a beat. The xFlow innovation-award-winning user experience provides analysts with tools and context to embrace the team and make every moment count.
Serval
Serval is an AI-native enterprise service management platform that automates employee support requests. Serval has full ITSM functionality including request, incident, problem, change, and knowledge management. They also include a robust CMDB, HAM/SAM workflows, and native access management. Serval is built on a two-agent architecture.