C2 ITSM vs. ServiceNow IT Service Management
A side-by-side comparison based on G2 review data.
| Metric | C2 ITSM | ServiceNow IT Service Management |
|---|---|---|
| Overall rating | 4.2 | 4.5 |
| Review count | 40 | 2,010 |
| Ease of use | 8.7 | 8.8 |
| Ease of setup | 7.8 | 8.4 |
| Quality of support | 8.4 | 8.8 |
| Meets requirements | 8.6 | 9.1 |
| NPS | 46.153846 | 65.143464 |
| Small Business | 5.0% | 6.0% |
| Mid-Market | 57.5% | 21.9% |
| Enterprise | 37.5% | 72.1% |
| Total page views | 105 | 8,309 |
| Total LLM citations | 249 | 29,556 |
C2 ITSM
C2 ITSM is a comprehensive IT service management solution designed to help organizations of all sizes streamline their IT operations, boost productivity, and enhance customer service. Built on a flexible and customizable framework, C2 ITSM adapts to the unique workflows and processes of each organization, offering a tailored approach to IT service management that aligns with specific operational requirements.
ServiceNow IT Service Management
ServiceNow IT Service Management (ITSM) is a cloud-based IT service management solution built on the ServiceNow AI Platform that helps IT organizations manage the full lifecycle of IT service delivery, from incident detection to resolution, service requests to change management, on a single platform with a unified data model. ServiceNow ITSM is used by IT teams across industries including financial services, healthcare, technology, manufacturing, and government.
- Ease of Use
- Incident Management
- Efficiency
- Features
- Automation
- Integrations