C2 ITSM vs. Rootly
A side-by-side comparison based on G2 review data.
| Metric | C2 ITSM | Rootly |
|---|---|---|
| Overall rating | 4.2 | 4.8 |
| Review count | 40 | 167 |
| Ease of use | 8.7 | 9.3 |
| Ease of setup | 7.8 | 9.0 |
| Quality of support | 8.4 | 9.6 |
| Meets requirements | 8.6 | 9.4 |
| NPS | 46.153846 | 89.820359 |
| Small Business | 5.0% | 12.7% |
| Mid-Market | 57.5% | 57.2% |
| Enterprise | 37.5% | 30.1% |
| Total page views | 105 | 1,440 |
| Total LLM citations | 249 | 6,832 |
C2 ITSM
C2 ITSM is a comprehensive IT service management solution designed to help organizations of all sizes streamline their IT operations, boost productivity, and enhance customer service. Built on a flexible and customizable framework, C2 ITSM adapts to the unique workflows and processes of each organization, offering a tailored approach to IT service management that aligns with specific operational requirements.
Rootly
Rootly is the AI-native on-call and incident management platform that helps you resolve incidents faster, improve system resilience, and streamline on-call operations. It’s your always-on production AI agent that automates root cause analysis and identifies patterns that drive continuous improvement—trusted by thousands of companies like NVIDIA, Replit, Elastic, Canva, Clay, DoorDash, SoFi, and Superhuman.
- Ease of Use
- Slack Integration
- Customer Support
- Automation
- Integrations
- Easy Setup