C2 ITSM vs. New Relic
A side-by-side comparison based on G2 review data.
| Metric | C2 ITSM | New Relic |
|---|---|---|
| Overall rating | 4.2 | 4.4 |
| Review count | 40 | 584 |
| Ease of use | 8.7 | 8.6 |
| Ease of setup | 7.8 | 8.9 |
| Quality of support | 8.4 | 8.8 |
| Meets requirements | 8.6 | 9.1 |
| NPS | 46.153846 | 59.753954 |
| Small Business | 5.0% | 27.5% |
| Mid-Market | 57.5% | 43.1% |
| Enterprise | 37.5% | 29.4% |
| Total page views | 105 | 1,950 |
| Total LLM citations | 249 | 25,177 |
C2 ITSM
C2 ITSM is a comprehensive IT service management solution designed to help organizations of all sizes streamline their IT operations, boost productivity, and enhance customer service. Built on a flexible and customizable framework, C2 ITSM adapts to the unique workflows and processes of each organization, offering a tailored approach to IT service management that aligns with specific operational requirements.
New Relic
New Relic is the all-in-one Intelligent Observability platform built to help engineering and IT teams plan, build, deploy, and run software with confidence. By unifying metrics, events, logs, and traces into a single, secure telemetry cloud, New Relic gives over 25 million engineers real time visibility and AI-powered insights across their entire digital estate, from code to cloud. Designed to replace fragmented point solutions, New Relic consolidates full-stack observability into a single source of truth.
- Ease of Use
- Real-time Monitoring
- Monitoring
- Insights
- Analytics
- User Interface