C2 ITSM vs. incident.io
A side-by-side comparison based on G2 review data.
| Metric | C2 ITSM | incident.io |
|---|---|---|
| Overall rating | 4.2 | 4.8 |
| Review count | 40 | 235 |
| Ease of use | 8.7 | 9.5 |
| Ease of setup | 7.8 | 9.2 |
| Quality of support | 8.4 | 9.8 |
| Meets requirements | 8.6 | 9.3 |
| NPS | 46.153846 | 92.340426 |
| Small Business | 5.0% | 10.9% |
| Mid-Market | 57.5% | 65.9% |
| Enterprise | 37.5% | 23.1% |
| Total page views | 105 | 6,037 |
| Total LLM citations | 249 | 16,550 |
C2 ITSM
C2 ITSM is a comprehensive IT service management solution designed to help organizations of all sizes streamline their IT operations, boost productivity, and enhance customer service. Built on a flexible and customizable framework, C2 ITSM adapts to the unique workflows and processes of each organization, offering a tailored approach to IT service management that aligns with specific operational requirements.
incident.io
incident.io is the software reliability platform trusted by engineering teams at Netflix, Etsy, and over 2,000 companies that can't afford downtime. Software ships faster than ever, and keeping it reliable has become the real constraint on how fast a team can move. incident.io connects the full reliability lifecycle in one platform (On-Call, Investigations, Incident Response, and Status Pages) so context flows across every step instead of getting lost between disconnected tools.
- Ease of Use
- Slack Integration
- Customer Support
- Integrations
- Customer Satisfaction
- Intuitive